IT support team lead oversees a junior agent handling a complex technical issue. He offers real time advice while reviewing progress on screen in a busy operations center.
Contributor: ultramansk
ID : 1824780779
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Keywords
information technology, support, technical, help desk, team, lead, supervisor, manager, agent, junior, senior, troubleshooting, incident, management, problem, solving, computer, system, network, software, hardware, diagnostic, remote, assistance, professional, expert, specialist, focused, intense, communication, headset, screen, monitor, operation, center, night, pressure, urgent, critical, task, client, user, service, quality, assurance, guidance, instructingRelated items
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